The Bureau of Immigration (BI) announced the implementation of a Quick Response (QR) feedback system in its offices.
According to BI Committee on Good Governance Chief Rey Arvin Sevilla, the improved feedback system will be initially implemented at the BI’s head office in Intramuros, as well as immigration areas in the Ninoy Aquino International Airport.
“This would allow us to gain much needed immediate feedback from the public, as well as eliminate the use of pen and paper, which can contribute to the spread of Covid-19,” said Sevilla.
Project details show that the feedback system would comprise of a QR code, which would lead to the BI client feedback form, wherein service users can immediately input their feedback on the services received from the agency.
Said move also complies with requirements set by the country’s Anti-Red Tape Authority, which requires the availability of feedback mechanisms for the public.
“This improved feedback mechanism is very timely in the wake of the corruption issues that hound the Bureau,” said Morente. “It would allow the public to immediately report any malpractice that they encounter,” he added.
Quick response feedback system implemented at immigration offices
The comment was made in wake of the alleged involvement of a handful of immigration officers in a human trafficking case, which was uncovered by Senator Risa Hontiveros during Tuesday’s hearing of the Senate Committee on Women, Children, Family Relations, and Gender Equality.
“Those involved in such anomalous activities will face the harshest penalties of the law,” said Morente. He appealed to other BI employees to continue on with their duties despite the issues. “Alam kong mas marami ang matitinong empleyado ng BI. Do not be disheartened. If you are doing your job with integrity, I recognize you. Let us all move forward and move up, and ensure that we have a clean agency that provides effective public service,” he stated.
Morente also said that apart from negative comments received, he also encourages those who were served well to provide positive feedback.
“Positive feedback from those who were served well will be highly appreciated,” said Morente. “It serves as fuel to drive good and hardworking employees to continue what they do, and can inspire them to improve the quality of their service despite the challenges that the agency is facing now,” he added.