The LTFRB informed all transport network companies (TNCs) and Transport Network Vehicle Services (TNVS) or app-based ride-hailing service prices imposed by the agency under Memorandum Circular No. 2019-036.
This is after they received a complaint that Joyride Ecommerce Technologies Corp. charged P1,000 for a one-way ride due to what is known as a “Priority Boarding Fee.”
The TNVS fares are expected to be:
- P40.00 flagdown rate for sedan-type TNVS, with P15.00 fare per kilometer and P2.00 per minute travel fare
- For Premium AUV/SUV, flagdown rate is at P50.00 with P18.00 per kilometer fare and P2.00 per minute travel fare
- Hatchback or Sub-compact type TNVS have P30.00 flagdown rate with P13 per kilometer fare rate and P2.00 per minute travel fare.
“Surge rate of double the sum of fare per kilometer and per minute travel is applicable for all types of TNVS,” the LTFRB said.
The agency stated that it was necessary to write to all TNCs, advising them against imposing high fees in violation of current TNVS rates standards.
LTRB reiterates fare structures after ‘Priority Boarding Fee’ complaint vs. Joyride
On May 24, 2022, the LTFRB stated that it issued warning letters to accredited TNCs E-pick Me Up, Ipara, Joy Ride, My Taxi PH (Grab), and Cloud Panda.
Furthermore, the LTFRB reminded TNCs that under MC No. 2015-016-A, known as the Terms and Conditions of a Certificate of Transportation Network Company, TNCs must make the rate structure public before a potential passenger approves the journey.
The LTFRB also encourages the riding public to report any irregularities committed by these ride-hailing transportations via its hotline number 1342 or its Facebook page.
“JoyRide welcomes the reminder coming from the LTFRB with regard to the fare regulations for TNVS. In this regard, JoyRide reiterates that its fare structure is 100% compliant with relevant LTFRB Memoranda and is fully reflected and disclosed in our app,” Joyride senior vice president for Corporate Affairs Noli Eala said.
“JoyRide would like to reassure the riding public, our driver-partners, and our regulators that JoyRide will always comply and follow the terms and conditions of the Certificate granted to us as a bona fide TNC. It will always be our avowed purpose to serve our stakeholders with efficiency, affordable pricing and continuous accessibility for all keeping in mind the values for which JoyRide has been known for – utmost integrity, professionalism, and dedication,” it added.
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